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How suppliers can improve customer service

suppliers customer service
Rhys Moult/Unsplash photo

Supply companies are an essential part of everyday business. While the general public might not understand their importance, every business knows that they would not survive without top-quality supply firms delivering stock and transporting essentials. 

Even so, suppliers can sometimes get a bad reputation. As they often move equipment cross-country, there is a wide range of issues that can crop up along the way. That is true, even if it isn’t their fault. As a result, this can impact their reputation. For suppliers, their reputation is vital for maintaining existing contracts and finding new business. 

Using time management means no time waste for suppliers

Wasted time is no good in a business — not just suppliers — where it feels like every second does count. If you miss a second here, you could lose a minute, or even minutes, later on. There are many things that shipping companies struggle with time management. Sometimes, this isn’t their fault. There could be a road accident, traffic lights, or poor weather. 

However, there are also issues that they can overcome themselves. One of the most prominent issues is refueling. Services such as Gpi.net can revolutionize how quickly fleets refuel following a short break. This motivates drivers to carry on rather than waiting around at the stop for an extended break. 

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Keeping up to date

Any self-respecting shippers should already take advantage of GPS tracking to ensure that their freight is going in the right direction and is on track. If you have not yet considered the benefits of GPS tracking, now is the time to explore such a measure. 

GPS tracking won’t just give you peace of mind that your truck can be found anywhere, at any time. It also allows you to provide total transparency for your customers. You can give genuine evidence for any delays in the shipping process. In more favorable terms, you get the chance to pinpoint exactly when the shipment will arrive. 

Proper training and protection

Shipping and supply work can be hazardous if your freight team is not adequately trained for the more delicate parts of the business. This can range from the obvious, such as handling trucks and vans driving to deliver shipments. However, it could also relate to providing the goods in a professional manner.

Unfortunately, trucking can be stressful and exhausting. Moreover, it may be of no surprise if the driver is especially moody when they reach the destination. However, it’s in your company’s best interests to ensure delivery with a smile, even if they don’t feel particularly chirpy. 

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Supply and delivery

Supplying a wide range of items from one side of the country to another might sound easy. Get in the truck and driving from one part of the country to another may prove the opposite. Moreover, with this knowledge, this isn’t the case for over-the-road shippers.

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