• About Us
  • Write For Us
  • Advertising
  • Support
  • Contact Us
October 4, 2023 2:28 pm CDT
Heartland Newsfeed
  • Illinois
    • Local
      • Capital Area
      • East Central Illinois
      • West Central Illinois
    • Regional
      • Chicagoland
      • Metro-East
      • Northern Illinois
      • Quad Cities
      • Southern Illinois
    • Obits
    • Executive Watch
    • Legislative Watch
    • Road Conditions
      • Illinois
    • Weather Closings
      • Central Illinois
  • Missouri
    • Regional
      • Northeastern Missouri
      • East Central Missouri
      • St. Louis Metro
      • Southeast Missouri
    • Executive Watch
    • Legislative Watch
    • Weather Closings
      • Greater STL Metro (IL/MO)
    • Road Conditions
      • Missouri
  • Weather
  • National
  • World
  • Sports
  • Entertainment
  • OPINION
  • Radio
    • Affiliates
    • Network Schedule
    • Network Streams
    • Podcasts
  • Features
    • Business Directory
    • Classifieds
      • Current Ads
      • Job Board
        • Job Listings
        • J2CTalroo
        • Post a Job
        • Receive Alerts
        • ZipSearch
    • Community Calendar
    • Live Video
    • Newsfeeds
    • Puzzles & More
  • Store
  • Deals
  • Calendar
No Result
View All Result

No products in the cart.

Heartland Newsfeed
No Result
View All Result

Customer service improvements for your business

Danish Meraj by Danish Meraj
March 23, 2020
in Business News
Reading Time: 3 mins read
Donate
0
EDITOR’S NOTE: In any scenario, ensuring you provide the best customer service is paramount. The COVID-19 coronavirus epidemic has forced many businesses to close. Others have switched to remote and e-commerce operations. During this health crisis, it is important to provide great customer service more than ever. Good customer service is more about understanding your customers and offering empathy. There is a possibility that you see the situation differently. It’s crucial to resort to the customer’s perspective of things and try to alleviate the situation for them. Make sure that you understand that the idea of good or bad customer service resides in the eyes of the beholder. The customer gets to determine whether the service rendered to them was good or exceptionally well.

Fast response time

Service time is one of the most crucial factors concerning customer service. Slow and under-productive service, including lengthy on-hold times, is considered bad customer service. Spectrum customer service is considered one of the best services with customer response time less than 90 seconds. As a result, this makes them some of the best customer service providers in the states.

Clearer communications

This is the tie-breaker between good and great customer service. If your customer finds you predictable and isn’t experiencing any unpleasant surprises from you, they are bound to stay loyal. However, a single unexpected, not-so-smooth experience can ruin your long-time rapport. Negative experiences have a more lasting effect than positive ones.

Greeting the customer

A greeting at the front door makes a customer feel like they should shop there. This adds to the goodwill image of the business. Similarly, greeting a customer in a lively and welcoming tone can make them feel valued. Thus, this provides a great way to earn their loyalty. However, this could backfire if the business is ignoring or treating the customer as a low priority. One bad customer experience has the power to take away 100 customers from your business. One good customer experience has the power to bring in only 10.

Empathy

Empathy is the ability to put yourself in your customer’s shoes and seeing things from their perspective. Some people are intrinsically capable of expressing this trait. Others, however, can acquire this trait. Understanding what the customer is feeling is the sole foundation of effective customer service.

Active listening

Every customer service call has a human element with real concerns and issues. They see you as a “savior” who can help them understand the reason(s) behind that issue. Additionally, it allows for appropriate troubleshooting and other possible ways to mitigate it. Active listening not only benefits a customer service agent but also relationships outside of work. Listening and understanding can solve at least half of the problem.

Quality of the product or service

Business swiftness is a good thing. However, it can result in lost customers if the product or service quality is lousy. The Six Sigma Principle is a principle for customer service, as well as product and service quality. Six Sigma states that the cost of quality causes an adverse effect on the business. If substandard service or product offerings are offered to a customer to save costs, it’ll result in greater expenditures for the business. As a result, this ends up with returned products or excessive complaints.

Issue resolution

Effective service resolution has the best impact on customer retention. A company must have the ability to anticipate the possible issues and thus have a set of clearly defines standard operating procedures for issue resolution.
Danish Meraj
+ posts
    This author does not have any more posts.

Share this:

  • Twitter
  • Facebook
  • LinkedIn
  • Reddit
  • Tumblr
  • Telegram
  • Print
  • Email

Like this:

Like Loading...
Tags: customer service
Share196Tweet123Share5Send
  • Workforce training center opens in Litchfield

    1497 shares
    Share 599 Tweet 374
  • Missouri law to crack down on porch pirates

    980 shares
    Share 392 Tweet 245
  • Missouri Dems critical of proposed tax cut

    959 shares
    Share 384 Tweet 240
  • No management pay raises in UPS deal

    917 shares
    Share 367 Tweet 229
  • McARDLE PAPERS: The most corrupt committee in the national Libertarian Party

    915 shares
    Share 366 Tweet 229

OPERATING HOURS

Online all the time 
Office Hours: 8 AM to 8 PM

Sitemap | Published Press | Privacy Policy
Staff Email | Independent Media | Buy traffic for your website

LIVE WEBSITE VIEWERS

Some rights reserved 2017-2023 by Heartland Newsfeed, a subsidiary partnership by Heartland Internet Media Networks and Heartland Media Group of Central Illinois LLC. Content published by Heartland Newsfeed staff is covered by the BipCot NoGov license. This allows use and re-use by anyone except governments and government agents. License on record. JNews theme designed and developed by Jegtheme.

No Result
View All Result
  • News
    • Politics
    • Business
    • World
    • Science
  • Entertainment
    • Gaming
    • Music
    • Movie
    • Sports
  • Tech
    • Apps
    • Gear
    • Mobile
    • Startup
  • Lifestyle
    • Food
    • Fashion
    • Health
    • Travel

Some rights reserved 2017-2023 by Heartland Newsfeed, a subsidiary partnership by Heartland Internet Media Networks and Heartland Media Group of Central Illinois LLC. Content published by Heartland Newsfeed staff is covered by the BipCot NoGov license. This allows use and re-use by anyone except governments and government agents. License on record. JNews theme designed and developed by Jegtheme.

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

WP Radio
WP Radio
OFFLINE LIVE
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
-
00:00
00:00

Queue

Update Required Flash plugin
-
00:00
00:00
%d bloggers like this: