Specialist – implementation

nnMandatory Certification: Pega SSA Role Pega Admin • Installed and configured PEGA upgrades • Troubleshooting PEGA server related issues with PEGA APP team. • Update the keystore files ,certification and Fix the vulnerability. • Expertise in installation, configuration, and clustering and administration of BPM PEGA Application server • Coordination with PEGA App team, release management team for the code deployment. • Technical Engineer install and configure computer applications. • Engineers monitor and maintain computer networks. • Technical Engineer configure operating systems. • Technicians resolve issues related to the network. • Technical Support Engineer prioritize and manage the workflow. • Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems. • Engineers design computer systems to meet the particular requirements of their organization or clients. • Technical Engineer should possess the ability to learn and work on changing and emerging technologies. • Technical Support Engineer are the first point of contact for clients for issues concerning their computer systems and equipment. • Technical Engineer keep track of users’ system issues until they are resolved by adhering to the agreed timelines. • To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. • Engineers maintain procedural documents and reports. • Technical Engineer follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. • Technical Support Engineer provide accurate feedback to customers promptly. • Technical Engineer ensure proper logging of all issues. • Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting. • Technical Engineer prepare accurate reports promptly. • Technical Support Engineer document technical knowledge in the knowledge database. • Engineers also train people on how to use different types of systems. • Technical Engineer monitor daily performance of technical systems. • Technical Support Engineer help companies deploy new software or hardware systems.n n “”•Our client requires all the employees working on this engagement to be COVID-19 vaccinated. •If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact covid-19@lntinfotech.com “nn

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