Fraud Monitoring Manager

The Fraud Monitoring Manager is responsible for providing management and oversight across the Fraud Monitoring team’s efforts to detect and prevent fraud, initiate appropriate action in an effort to mitigate fraud losses to the Bank and our customers, and in accordance with the bank’s policies and procedures. Responsibilities include but not limited to: nSupervise and provide guidance to the Fraud Monitoring Team which includes (but not limited to) daily oversight/management, workflow prioritization, potential vs. confirmed fraud decision making, team growth and development, hiring, and individual performance management. Delegate and prioritize daily work items (e.g., fraud alerts) for assignment and disposition.n nEnsure timely deployment/enhancement of fraud mitigation strategies to avoid losses to our customers and the bank.n nProvide immediate, hands-on managerial review, analysis, and assistance to team members investigating instances of potential and confirmed fraud. Provide quality assurance reviews of the team’s work product with specific attention to accuracy, deadlines and items requiring escalation.n nAnalyze historic fraud alerts to identify emerging trends requiring adjustments to the fraud monitoring system.n nAssist FRM with analyzing existing internal processes, procedures, and workflows to identify areas of improvements/enhancements.n nDevelop and maintain fraud alert metrics and reporting methodology which contributes to FRM’s overall reporting obligations.n nEffectively manage alert documentation storage and record retention standards.n nDraft/file Suspicious Activity Reports where applicable.n nProvide training to team members as needed. n

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