Co-Manager

nn The Co-Manager manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Co-Manager may also be responsible for one of the following categories: book, buyback, or media. nn n nn Roles and Responsibilities nn n n nMaximizes profits and customer service by operating the store in adherence with all store policies and guidelines.n n nOperates the store as the Manager On-Duty in accordance with the MOD Responsibilities Policy.n n nWorks with the Management team to achieve a grade of B or higher on each Store Appraisal Report.n n nMaintains the physical security of the Second & Charles store they are assigned, and in doing so is a key-holding member of management.n n nEnsure customer satisfaction on a day-to-day basis.n n nEnsuring that all customers are greeted, invited back, and satisfied with their purchases.n n nCustomer complaints are handled to a satisfactory conclusion.n n nDaily maintenance of category merchandising in all departments.n n nMaintaining all aspects of the stores operational requirements in order to ensure that exemplary customer service standards are achieved daily.n n nSales, payroll, inventory, merchandising and housekeeping functions at all times.n n nEnsures consistent standards and training for determining book conditions and purchase prices.n n nReviews buying reports for all buyers to ensure compliance with Second & Charles policies and standards.n n nMonitor process times for book buying. Ensure that process is operating most efficiently at all times.n n nSupervise the following Associates/Departments to achieve maximum sales and profits:n n n nIntaken n nPOSn n n nReviews transaction reporting for all intake associates to ensure acceptable credit/cash ratio.n n nReviews transaction reporting for all cashiers to monitor line item markdowns, voids, and compliance with Second & Charles policies and standards.n n nMonitors process times for new product intake/offer completion. Ensure that process is operating most efficiently at all times.n n nMaintain POS/Intake supply levels.n n nPerform audits to ensure that all cash handling procedures are being followed by Associates/Managers.n n nCommunicate supply needs to General Manager weekly.n n nComplete additional assignments as needed.n n

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