BDC Representative/ Call Center Agent

Hendrick Buick GMC Cadillac (Cary)Location: 115 Team Hendrick Way, Cary, North Carolina 27511nn n nn nn Summary: FREE Health Insurance and great Benefit Package. nn nnPrimarily responsible for answering all Inbound Service Department Calls for 13 Hendrick Dealerships. This is a Call Center position. Also some outbound calls are required for Dealer Service Customer Retention.Previous Call Center or Dealership Service Department experience a plus however is not required for the right person. nn nnGreat location in Cary Auto Mall. Excellent Pay Plan and Benefits. Pay rate $17-$20 per hour. Employee paid Health Insurance, Vacation and Paid Holidays after 90 days employment. Potential for advancement. No nights and Closed on Sundays. nn nn Supervisory Responsibilities: This job has no direct supervisory responsibilities.nn nn Essential Duties and Responsibilities include the following: nn nAnswer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.n nLog all customer comments into Dealership Management Systemn nConfirm scheduled appointments with future customers.n nPost scheduled appointments in tracking software.n nMaintain and update customer changes in database.n nContact current customer base on current marketing incentives.n nRespond to customer website request (internet inquiries).n nContact internet clients via e-mail and phone to schedule a service appointment.n nForward any customer concerns to the correct department Manager.n nMaintains CSI at or above Company standardsn nMaintains an organized, clean and safe work arean nParticipates in required trainingn nFollows Safeguards rules and regulations.n nDemonstrates the Companys Core Valuesn nMaintains accurate timekeeping record in timekeeping system.n nComplies with Company policies and proceduresn nObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.n nOther duties as assignedn nn Qualifications: nn nnTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.nn nn Desired Education: nn nno GEDnn nn High School Diplomann nn Desired Work Experience: nn nn 1 plus yearsnn nn Education/Work Experience: nn nnPrevious customer service, Automotive and/or Call Center experience helpful. nn nn Certificates and Licenses: nn nno Valid Drivers Licensenn nn nn nn Computer Skills: nn nnBasic computer skills and Typing or Keyboardingnn nn Communication Skills: nn nnAbility to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.nn nn Attendance Expectations: nn nnThe position requires regular and predictable attendance. nn nn Physical Demands: nn nnWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.nn nn Environment Demands: nn nnDuties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel.nn nn Verbal and Writing Ability: nn nnAbility to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.nn nn Math Ability: nn nnAbility to add, subtract, multiply and divide.nn nn Reasoning Ability: nn nnAbility to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.nn nn Core Values: nn nnTo perform the job successfully, an individual should demonstrate the following Core Values:nn nn Servant Leadership nn nnServant Leaders consciously put the needs of others before their own, because to serve people is to value them.nn nn Teamwork through Trust & Respect nn nnDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.nn nn Integrity nn nnBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.nn nn Commitment to Customer Enthusiasm nn nnEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.nn nn Passion for Winning nn nnHendricks tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.nn nn Accountability at All Levels nn nnTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.nn nn Commitment to Continuous Improvement nn nnEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.nn nnThis job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.nn nn#CBnn nnHendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.nn

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